Tackle Airline Interviews
On being invited to attend an airline interview for a position as Cabin Crew is quite an achievement as airlines receive thousands of application forms every year. Of course the application form is only part of the selection process and the actual interview process can be quite a daunting and nerve-racking event.
Below you will find some hints and tips on how to best prepare yourself to perform to the best of your ability during the selection process.
HINTS & TIPS FOR SUCCESS
BEFORE THE INTERVIEW
The Interview Venue
·Check that you are aware of the exact location where the interview is being held.
·Plan your route or journey and allow yourself an extra half hour in case of any unforeseen delays.
·If you are driving make sure you check for parking facilities, and the location of these.
Dress Code & Grooming
Choose office style smart attire to wear for your interview.
· Ensure that you are well groomed, with clean tidy hair, make up (if applicable) and clean shoes.
· Make sure that you feel comfortable with your appearance.
· Do one final check of your overall appearance prior to arriving at the interview venue and during break times.
·If you are required to take documentation with you ensure that you have it all laid out in a smart folder and available for the interviewers to see.
·Always prepare your documents a few days before the interview to ensure that you have all the necessary certificates and paperwork that you require to take with you. If you then realise you are missing copies of certain documents it will give you enough time to find it.
Research and Preparation
·Find out as much as possible about the airline you have applied for. You may be asked at the interview information to prove your background knowledge and interest. Typical information includes history of the airline, aircraft in the fleet and route network.
· It is perfectly normal to feel nervous before and during the interview process. Prior to attending the interview ensure that you spend some time relaxing and that you get a good night’s sleep before.
· To help your nerves take deep breaths and remember that the recruitment team will make allowances for the fact that people are nervous.
· Prior preparation will help to ease nerves.
DURING THE INTERVIEW PROCESS
Communication With People You Meet
· From the minute you arrive at the interview you will be assessed by the recruitment team. Your appearance, your welcoming behaviour and warm disposition will be crucial at this stage as first impressions are vital.
· Make use of the time you have available prior to starting to get to know the other candidates attending the interview. Try to memorise names and other information you may find out from the other candidates.
· Remember to always address people in a friendly and mannered way.
· Never try to be someone you are not. Be yourself. Recruitment personnel are highly trained and will spot anyone who tries to impress by being someone they are not.
· Your body language will be vital during the whole recruitment event, and you must maintain open body language to make you appear welcoming and receptive to the recruitment team and fellow candidates.
Team Work & Exercises
· At almost all airline interviews you will be required to take part in team work exercises. Ensure that you are an open communicator with all team members, and that you participate in all discussions and exercises.
· It is advisable that you are aware of current affairs and news relating to the airline industry. Some exercises may involve subjects relating to these.
· Remember during exercises you have to be friendly and open with other candidates.
Examples of areas discussed during interviews
· During the interview process you may be asked questions and have to complete exercises on the following subjects:
o Team Work
o Customer Service
o Current Affairs
o Airline Industry
Have examples prepared on the above subjects as the interviewing panel may ask you to give examples of previous experience and / or knowledge on the above.
· Think of good questions to ask about at the interview. You will normally be given the opportunity to ask the recruitment team any questions you may have.
· Questions must be relevant to the company and the job. Avoid asking questions on issues that have been covered during any presentations given to you by the recruitment team.
Writing Cover Letters
How to write a cover letter
A cover letter will be the first thing a recruiter will see and should be accompanied by your CV. Your cover letter could encourage or discourage a recruiter to read your CV. A good cover letter should contain basic points but not give too much away, you only want to make the recruiter interested in reading your CV and not provide them with an exact copy of the information. Your cover letter will introduce your CV and yourself. Here are some tips on how to write your cover letter:
Find out the exact name and address of the person your CV needs to go to.
If the position has a reference number, make sure you quote it along with the job title on your letter.
Explain where you heard about the position (i.e., The Evening News on Thursday 22nd March).
Give a brief description of your current role drawing attention to any skills you feel are applicable to the role you are applying for.
State that you would like to meet with them to discuss your application in more detail.
Make sure you have included all of your contact details on your letter.
Cover letter do’s and don’ts
Do make sure your letter is correctly addressed.
Do use the same paper for your cover letter and CV.
Do ensure there are no typing, spelling or grammatical errors.
Do sell yourself! Highlight your strengths and any previous achievements.
Do double-check your cover letter and CV before you send it – it needs to be perfect!
Don’t copy your letter out of a book or ask someone else to write it for you, use your own words and make it personalised.
Don’t copy your CV, a cover letter should only introduce your CV encourage the reader to know more about you.
Don’t include information that isn’t relevant, keep it to the point.
Don’t include conflicts or disagreements with previous employers
Don’t appear unenthusiastic – sell yourself.
Your cover letter should encourage the reader to want to know more about you and make them interested in inviting you for an interview. This is the first impression the recruiter will have of you and you want to make it a good one. Before you send it, check it, double check it and check it again – make sure it is perfect!
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